Profitability

Voltra Energy: the customers who cost money

Voltra Energy, a household electricity retailer.

Why has Voltra's profit fallen, and how can it improve it?

Skills tested

• Structure
• Quantitative analysis
• Exhibits and insights
• Business sense
• Synthesis and communication

Concepts

• customer lifetime value
• churn
• bad debt
• customer segmentation
• credit risk
• thin margins